What happens after I place my order?

You'll receive an order confirmation with your purchase details, and we'll prepare your order for production and fulfillment. Production times vary by product, and your order will ship once production is complete. You'll receive a shipping notification with tracking information when available.

Can I change my order after I place it?

Contact our support team at contact@shopecommercemart.com as soon as possible; changes may not be available once production begins.

How does shipping and delivery work?

Shipping times vary by product, destination, shipping method, and carrier. Orders may ship through USPS, UPS, FedEx, DHL, or another available carrier. Items fulfilled from different locations may arrive separately, with tracking information provided for each shipment when available. Shipping availability is shown during checkout based on the products in your order and delivery destination.

Do you ship outside the United States?

No, Shipping availability is within the United States.

How do I track my order?

Once your order ships, you'll receive a shipping notification with tracking information. Select the tracking link to view the latest delivery updates from the carrier. If your order ships in multiple packages, you may receive more than one tracking number. If tracking hasn't updated for several days, contact us at contact@shopecommercemart.com and we'll help determine the next step.

What if my order arrives damaged, defective, incorrect, or is missing an item?

If your order arrives damaged, defective, incorrect, or appears to be missing an item, contact us at contact@shopecommercemart.com. Include your order number, a brief description of the issue, and clear photos when applicable. Before reporting a missing item, check your shipping notifications to see if your order was shipped separately. Our support team will review the issue and provide next steps, including return instructions when needed.

Can I return or exchange my order?

Made-to-order products are not eligible for returns or exchanges unless the item arrives damaged, defective, or incorrect. Contact our support team for assistance.

How do I contact Customer Support?

Email us at contact@shopecommercemart.com with your order number and a brief description of how we can help. Photos may be requested for product-related issues. Most inquiries receive an immediate response; requests requiring additional research are answered within one business day.